Sales call transcription FAQ
Straight answers on bots, CRMs, recaps, and how the team works with the transcripts.
Does WhisperAI join my calls as a bot?
No. Live recording runs in your browser: it captures your microphone and, in Chrome or Edge, the audio of the tab where your call is running. Nothing joins the meeting, so prospects never see a recorder in the participant list. Live recording is available on paid plans.
Does it integrate with my CRM?
Not directly. WhisperAI does not sync to Salesforce, HubSpot, or other CRMs today. You can export any transcript or summary as PDF, DOCX, TXT, or JSON and paste or attach it to the deal record, or ask Claude or ChatGPT to pull the details you need through the WhisperAI MCP connector.
Can it summarize the call and list next steps?
Yes. When you stop a live meeting recording, Business Pro and above get a recap with a summary, key decisions, and action items with owners. Uploaded recordings get an AI summary on the same plans, and Ask AI lets you question the transcript afterwards.
Will it spell our product and competitor names correctly?
Add up to 100 key terms per recording — product names, competitors, prospect and account names, pricing tiers, acronyms — and WhisperAI uses them to guide the transcription toward the right spellings. Set a default once or override it per file.
Can I tell who said what on the call?
Yes. Speaker detection separates voices automatically, and you can name each speaker or role — Rep, Prospect, Champion, Decision maker — so the transcript reads like the call did rather than Speaker 1 and Speaker 2.
Does it work with Claude or ChatGPT?
Yes. The WhisperAI MCP connector works on every plan with no API key. Sign in with OAuth once, then upload, transcribe, search, summarize, and export call transcripts from inside Claude or ChatGPT.
Can it auto-transcribe call recordings saved to Google Drive?
Yes. Cloud Sync watches the Google Drive folders you choose, transcribes new recordings with the settings you set for that folder, and saves the transcripts back alongside the originals. OneDrive, Dropbox, and Box are coming soon.
How does a whole sales team use it?
Enterprise gives the team one shared workspace with folders, tags, and auto-share, plus admin roles, an audit log, team analytics, and centralized billing. Five seats are included, and extra seats are $15/seat/month or $150/seat/year.
Is my call audio sold or used to train AI models?
No. WhisperAI does not sell your personal information, and our transcription providers process your audio under data-processing agreements. OpenAI processes content under a DPA with no use of your content for model training. Recordings and transcripts can be deleted at any time. Full details are on our Privacy and Security pages.